Articles on: Return requests

Other status of return requests (Drafts, Pending and Sent)

Drafts: When a client enters your returns portal and starts a request but does not finish it, you will see it in your requests as “Draft”.

Pending: When your client has finished sending a request, you will see it as "Pending", you must decide whether to confirm or cancel it.

Sent: When a customer the status of the shipping guide that was generated through Turny to send the merchandise back to you changes to “In Transit”, you will see the request as “Sent”.

Updated on: 22/07/2021

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