Drafts: When a client enters your returns portal and starts a request but does not finish it, you will see it in your requests as “Draft”.

Pending: When your client has finished sending a request, you will see it as "Pending", you must decide whether to confirm or cancel it.

Sent: When a customer the status of the shipping guide that was generated through Turny to send the merchandise back to you changes to “In Transit”, you will see the request as “Sent”.
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