Q: What are confirmation types?

<ul> <li>Automatic: Your client will automatically receive the shipping guide to send you the product back, without the need for you to manually approve the return request.</li> <li>Manual: You must manually approve the return request so that your customer receives the shipping guide. This will allow that in the "RETURNS" section you can review the request and see the photos and comments that your client has attached, if you specified it when creating the reason.</li> <li>** Return payment **: Select this type of confirmation in case you want to charge your customer for shipping. You can add or modify the link shown to pay the return, in Settings, on the "RETURN PORTAL" page.</li> </ul>

Q: What are exchange types?

<ul> <li>Only size: Your client may request the exchange for the same product that he bought but in another size.</li> <li>Exactly the same: Your client will only be able to request the product that he originally ordered; that is, same size, same variant, etc.</li> <li>Variants of the product: Your client may request the exchange for the same product but in another size and / or another variant (for example, color).</li> <li>Do not allow: Does not allow changes, only returns.</li> </ul>

Q: What are the refund types?

<ul> <li>Payment method: Once the return request is approved, your client will receive their money back to the payment method they used to make the purchase.</li> <li>Store credit: * Your customer will receive an email with a discount code that they can use exclusively in your store, the amount will be equivalent to the total of their refund request.</li> </ul>

Question 1

Can I insert the returns portal in my store as an iframe?

Accepted Answer

Yes. The returns portal can be inserted in any of your store's pages as an iframe. You'll just need to add the following code in the page you'd like your returns portal to be in (replace "subdomain" with the one you're using in Turny):

Question 2

What kind of information can I ask my client to add in their return request?

Accepted Answer

You can modify each return reason so that it is mandatory to attach at least one image and / or comment.

Question 3

What are confirmation types?

Accepted Answer

Automatic: Your client will automatically receive the shipping guide to send you the product back, without the need for you to manually approve the return request.
Manual: You must manually approve the return request so that your customer receives the shipping guide. This will allow that in the "RETURNS" section you can review the request and see the photos and comments that your client has attached, if you specified it when creating the reason.
** Return payment **: Select this type of confirmation in case you want to charge your customer for shipping. You can add or modify the link shown to pay the return, in Settings, on the "RETURN PORTAL" page.

Question 4

What are exchange types?

Accepted Answer

Only size: Your client may request the exchange for the same product that he bought but in another size.
Exactly the same: Your client will only be able to request the product that he originally ordered; that is, same size, same variant, etc.
Variants of the product: Your client may request the exchange for the same product but in another size and / or another variant (for example, color).
Do not allow: Does not allow changes, only returns.

Question 5

What is the text of the reason for return?

Accepted Answer

The text of the reason is as is the reason or reason that your client will be able to choose when requesting a return. For example “It was too small for me”, “It is not what he expected”, “It is not the product I ordered”, among others.

The text is completely customizable and will be shown as an option every time your clients request a return.

Question 6

What are the refund types?

Accepted Answer

Payment method: Once the return request is approved, your client will receive their money back to the payment method they used to make the purchase.
Store credit: * Your customer will receive an email with a discount code that they can use exclusively in your store, the amount will be equivalent to the total of their refund request.

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