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Learn how to process the return requests that your clients send you through your returns portal.
Confirming, canceling, approving, and / or rejecting requests.
When you have a new return request that you must approve manually, it will be shown as "Pending". By clicking on the arrow on the right side of the status, you will have the option to "Confirm" or "Cancel" the return: Confirm: When you confirm a return, your client will receive the shipping guide to send you the products they need to return, together with the instruction to leave the package at a branch of the corresponding parcel. Cancel: When you cancel a return, your customer wil
Other status of return requests (Drafts, Pending and Sent)
Drafts: When a client enters your returns portal and starts a request but does not finish it, you will see it in your requests as “Draft”. Pending: When your client has finished sending a request, you will see it as "Pending", you must decide whether to confirm or cancel it. Sent: When a customer the status of the shipping guide that was generated through Turny to send the merchandise back to you changes to “In Transit”, you will see the request as “Sent”.
How can I review my return requests?
Log into your Turny account. On the left side menu, click on the "RETURNS" page. On this page you will see all the return requests that have been entered into your returns portal. To review any of them in detail, you just have to click on the arrow on the right side of the application status and then click on "View Details". You will be able to review the details of the request, including the images and comments that your client attached, when applicable.