Q: What are confirmation types?

<ul> <li>Automatic: Your client will automatically receive the shipping guide to send you the product back, without the need for you to manually approve the return request.</li> <li>Manual: You must manually approve the return request so that your customer receives the shipping guide. This will allow that in the "RETURNS" section you can review the request and see the photos and comments that your client has attached, if you specified it when creating the reason.</li> <li>** Return payment **: Select this type of confirmation in case you want to charge your customer for shipping. You can add or modify the link shown to pay the return, in Settings, on the "RETURN PORTAL" page.</li> </ul>

Q: What are exchange types?

<ul> <li>Only size: Your client may request the exchange for the same product that he bought but in another size.</li> <li>Exactly the same: Your client will only be able to request the product that he originally ordered; that is, same size, same variant, etc.</li> <li>Variants of the product: Your client may request the exchange for the same product but in another size and / or another variant (for example, color).</li> <li>Do not allow: Does not allow changes, only returns.</li> </ul>

Question 1

What if I am not integrated with any shipping platform?

Accepted Answer

If you do not have an account with any of the shipping platforms listed in the PLUGINS section, you can manually add the shipping information to each exchange and return request. In the RETURNS section you can manually add the tracking number, the shipping label and other information so that your customer can get the information through Turny.

To do this you just have to click on the icon next to the phrase "No Shipping Label", on the return request that you'd like to add the information.

Question 2

Can I insert the returns portal in my store as an iframe?

Accepted Answer

Yes. The returns portal can be inserted in any of your store's pages as an iframe. You'll just need to add the following code in the page you'd like your returns portal to be in (replace "subdomain" with the one you're using in Turny):

Question 3

How can I get better rates on the shipping labels that Turny creates for returns?

Accepted Answer

To obtain better rates in eShip you can contact them at the email contact@myeship.co. Remember to mention that you are a Turny user to receive preferential rates.

For better rates with Shippo, you can simply create an account at www.goshippo.com and you will receive an email from a sales executive.

Question 4

What are confirmation types?

Accepted Answer

Automatic: Your client will automatically receive the shipping guide to send you the product back, without the need for you to manually approve the return request.
Manual: You must manually approve the return request so that your customer receives the shipping guide. This will allow that in the "RETURNS" section you can review the request and see the photos and comments that your client has attached, if you specified it when creating the reason.
** Return payment **: Select this type of confirmation in case you want to charge your customer for shipping. You can add or modify the link shown to pay the return, in Settings, on the "RETURN PORTAL" page.

Question 5

How can I charge my clients for the return label?

Accepted Answer

When creating or editing a "Reason for return", you will be able to select "Return Payment" in the confirmation type. This will prompt your client to be redirected to a payment link. When you receive the payment, you must manually accept the return in the "RETURNS" section.

To make this possible, you can add a payment link in the Settings page. Here are the instructions on how to do it with different services:

Paypal: https://www.paypal.com/paypalme/

Stripe: https://stripe.com/payments/payment-links

Question 6

What are exchange types?

Accepted Answer

Only size: Your client may request the exchange for the same product that he bought but in another size.
Exactly the same: Your client will only be able to request the product that he originally ordered; that is, same size, same variant, etc.
Variants of the product: Your client may request the exchange for the same product but in another size and / or another variant (for example, color).
Do not allow: Does not allow changes, only returns.

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