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Reasons for returns
Learn how to configure the different reasons why your customers can request returns and exchanges.
What are confirmation types?
Automatic: Your client will automatically receive the shipping guide to send you the product back, without the need for you to manually approve the return request. Manual: You must manually approve the return request so that your customer receives the shipping guide. This will allow that in the "RETURNS" section you can review the request and see the photos and comments that your client has attached, if you specified it when creating the reason. ** Return payment **: Select this ty
What are exchange types?
Only size: Your client may request the exchange for the same product that he bought but in another size. Exactly the same: Your client will only be able to request the product that he originally ordered; that is, same size, same variant, etc. Variants of the product: Your client may request the exchange for the same product but in another size and / or another variant (for example, color). Do not allow: Does not allow changes, only returns.
What kind of information can I ask my client to add in their return request?
You can modify each return reason so that it is mandatory to attach at least one image and / or comment.
What is the text of the reason for return?
The text of the reason is as is the reason or reason that your client will be able to choose when requesting a return. For example “It was too small for me”, “It is not what he expected”, “It is not the product I ordered”, among others. The text is completely customizable and will be shown as an option every time your clients request a return.
What are the refund types?
Payment method: Once the return request is approved, your client will receive their money back to the payment method they used to make the purchase. Store credit: * Your customer will receive an email with a discount code that they can use exclusively in your store, the amount will be equivalent to the total of their refund request.
How do I add a Reason for return?
In “RETURNS PORTAL” click on “Add reason +”. You must add the text of the reason, that is, the reason that your client will be able to choose when requesting the return of a product. You must choose what type of exchange will be allowed when your client selects that reason. It can be due to a change only in size, of the same variant, of all variants or not allowing changes. Later, you must select what type of refund your clients will be able to obtain by selecting this new reason. It can
How do I edit a return reason?
In "RETURNS PORTAL" click on the pencil icon on the right side of the reason you want to edit. You will be able to edit the text of the reason, that is, the reason that your client will be able to choose when requesting the return of a product. You can also edit what type of change will be allowed when your client selects that reason. It can be due to a change only in size, of the same variant, of all variants or not allowing changes. You will be able to edit what type of refund your cli